Analyzing a Major Issue, Domestic Violence as an Whole Essay

Although there are now laws against domestic violence, the issue still seems to be present in the 21st century. Once given an blind eye to is existence for decades people are now forced to face the fact that domestic violence is an major issue no matter when and where it may occur. In this essay I will be addressing the issues of: What is has been done to try and stop this violence and help the victims involved? What psychological issues that may fuel the particular act of violence? What challenges that law enforcement agencies and victims face pertaining to domestic violence and how might these challenges be addressed. And whether are not if I agree with the external peer reviewed references arguments based on domestic violence? Throughout the years domestic violence in our country was never a topic that was spoken about outside of our homes. It wasn’t until 1984 that Congress decided to bring this issue out of the darkness by inventing the Family Violence Prevention and Service Act (P. L 98-457) ( https://www. hildwelfare. gov/pubs/usermanuals/domesticviolence/domesticviolencec. cfm). This act was proposed to assist States with their efforts to increase public awareness about domestic violence and to find ways to provide government funding to provide shelter and victim assistance. I for one think that congress did the right thing for this time period in our history. But it wasn’t until ten years later that the Violence against Women Act (VAWA) (h ttps://www. childwelfare. gov/pubs/usermanuals/domesticviolence/domesticviolencec. cfm) came into play. This law helped the government establish the four titles that are within the VAWA act: Safe Homes for Women, Civil Rights for Women and equal Justice for Women in the Courts, Protections for Battered Immigrant Women and Children, and the Safe Street Act. A few years after that a new act was set into place called Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWOR). This act addresses the restraint put on battered individuals looking for work and support due to their domestic violence circumstances. This amendment give each state a loop hole to â€Å"temporarily exempt identified victims of domestic violence from meeting certain time limits and other work requirements. † (https://www. childwelfare. gov/pubs/usermanuals/domesticviolence/domesticviolencec. cfm) These acts as also helped to lead the way for â€Å"Congress to pass a law making it a federal crime for people convicted of domestic violence to own a gun (18 U. S. C. 922(g)(9)), hoping to reduce the injuries that repeat domestic violence offenders might inflict. The U. S.  Supreme Court upheld the law in the case of United States v. Hayes (2009), ruling that the law applied to any conviction based on an act of domestic violence, even if a defendant was not convicted explicitly of the crime of domestic violence. †( http://www. nolo. com/legal-encyclopedia/domestic-violence-33813. html). Domestic violence according to our Psychology 110 textbook (Franzoi, 2009) could be linked to self-regulation failure (P. 66), ambivalent sexism behavior (P. 213), and aggression associated cues (P. 441) experienced in the home. Self-regulation failure seems to become present in any situation where one spouse or the other is putting aside his/her wants to do what is considered important to the relationship, this kind of sacrifice sometimes only back fires later. Any minor incident or disagreement could cause an individual to snap that has been given up their leisure time to do something else that was thought to be important. Let’s consider the psychological concept called ambivalent sexism behavior that is found on page 213 of Franzoi, 2009. This behavior is described as â€Å"behavior directed against women based on both positive and negative attitudes including hostility and benevolence, rather than uniform dislike. The example given stated that Turkey and Brazil men and women who endorse hostile and benevolent sexist beliefs towards women justify violence against wives when they challenge their husbands’ authority or violate traditional gender roles. †(Franzoi,2009). But this is not the case in aggression-associated cues located on page 441. These particular cues seem to trigger domestic violence in the households. Some of the well-known aggression cues are weapons such as: baseball bats, sticks, knives, and guns. The less recognized cues would be hostile physical characteristics, and negative attitudes coming from either party involved in a dispute. When domestic violence is present in a home it often goes unreported. In these situations it becomes hard for police officials to step in and protect the victim. â€Å"Police and prosecutors face two common problems when it comes to arresting, charging, and prosecuting domestic violence. First, victims of domestic violence are often reluctant to report the abuse. Abuse victims may hope that the abuse was an isolated act that will not be repeated. Are secondly they may be fearful that reporting the violence will only goad their attacker into further violence. If a woman and her children are dependent on their abuser’s income, the mother may fear that reporting the violence will result in loss of financial support. Understandable though such reactions may be, the result is that most crimes of domestic violence go unreported. The last thing that makes these kinds of cases hard to prosecute is that even when victims of domestic violence report attacks to the police, victims often refuse to testify against their attackers at trial. As defendants have a constitutional right to confront and cross-examine their accusers, prosecutors usually cannot offer domestic violence victims’ statements to the police into evidence in lieu of the victims’ actual testimony in court. As a result, prosecutors must sometimes dismiss domestic violence charges. The combination of failing to report and refusing to cooperate with prosecutors makes domestic violence one of the hardest crimes to successfully prosecute. (http://www. nolo. com/legal-encyclopedia/domestic-violence-33813. html). † Victimized individuals of domestic disputes could help themselves and others by reporting the crime to the proper authorities no matter how big are small the dispute. But I can’t argue against the statement of: â€Å"domestic violence has been a constant despite differences in cultures or political regimes.. Whether it takes the form of sexual assault, physical assault, homicide, or one of the other myriad forms of abuse, societies struggling with defining otherwise criminal and abhorrent behavior rooted within a domestic, oftentimes familial, relationship. Attitudes of shame, silence, guilt, and fear battle against centuries of entitlement, tradition, and even theological tenets. (Shelley M. Santry, 2012). Often making it harder for the victim to report the crime sense he/she in so many words are â€Å"hoping that the abuse was an isolated incident† that won’t happen again. I do agree with the statement of â€Å"reporting the crime lets the abuser know that his/her behavior will not be tolerated by you or law enforcement. † (Sherman & Berk, 1984). I would also recommend that the victim of domestic violence should look for support programs and organizations that offer the help to get out a bad situation. These sorts of support groups and organizations could be run by protection agency and law enforcement to secure the safety and wellbeing of the victims involved. Prosecutors and other agencies involved in the criminal justice program could provide a service similar to witness protection for the victims of domestic violence to ensure that he/she goes to court to testify against their attacker. I agree with the statement made in (JENNETT, 2012) stating that â€Å"Changing policing practices reflect these attitudinal changes and police play a crucial role in ensuring that the rights of the battered are upheld. † Although this isn’t an easy process let’s consider the fact that everyone doesn’t see eye to eye on the issue of domestic violence. What if a police officer is an abuser him/herself? Then of course the officer that is called out isn’t going to do too much to protect the victim from the abuser. But I do disagree with the statement of â€Å"Police are not called on to protect victims of domestic violence until someone reports an incident. † (JENNETT, 2012). This is not always the case more than likely if an officer sees domestic violence in public he/she will intervene and try to settle the conflict. But these recommendations would be useless if you were a resident that resided inside the Topeka, Kansas. City limits. I honestly disagree with the decision of this city council â€Å"to decriminalize misdemeanor domestic violence cases. † (Shelley M. Santry, 2012). According to the information published this decision â€Å"came in response to the Shawnee County District Attorney, Chad Taylor, notifying the city that the District Attorney’s office would no longer prosecute such cases arising within Topeka city limits due to budgetary constraints. And my question to this article is â€Å"What about the Equal Protection Clause of the Fourteenth Amendment? †( http://www. loc. gov/rr/program/bib/ourdocs/14thamendment. html). And the answers to these questions are yes! Depending on where you live and the state in which you reside. In my conclusion the main issue at hand goes further than domestic violence, there are criminal and civil procedures that exist in all states and countries that may or may not view this issue as a priority compared to other crimes.

Godfather Death Essay

What would you ask for your newborn child if you could ask for anything? What would you sacrifice to get it? In the realm of fairy tales, subjects such as these are common catalysts for conveying life choices and the ensuing consequences. Each tale may relate to certain scenarios or social status of a specific gender, but one such tale—Godfather Death—can be related to by every walk of life. The subject that is contemplated by the Brothers Grimm is death and the power or lack of that a person possesses to control it (Grimm 233). â€Å"See,† said Death, â€Å"these are the life-lights of mankind. The large ones belong to children, the medium-sized ones to married people in their best years, and the little ones to old people. However, even children and young people often have only a tiny candle. † This Grimm Brothers’ account of such a tale involves a father that is portrayed as a hard worker that can barely provide his twelve children the basic necessities of life (Grimm 230). When he is informed he has a thirteenth child coming into the world, the father immediately seeks a godfather to make this child’s life an easier one than the previous twelve. After reviewing his found choices of God, the Devil, and Death, he chooses Death as his son’s godfather. The father believes Death is the most unbiased and will provide equality to all. The son becomes of age and Godfather Death provides him a present that will make the life good for the now young man: He took him out into the woods and showed him an herb that grew there, saying, â€Å"Now you shall receive your godfather’s present. I will turn you into a famous physician. Whenever you are called to a sick person I will appear to you. If I stand at the sick person’s head, you may say with confidence that you can make him well again; then give him some of this herb, and he will recover. But if I stand at the sick person’s feet, he is mine, and you must say that he is beyond help, and that no physician in the world could save him. But beware of using this herb against my will, or something very bad will happen to you. â€Å" The Grimm story, at this point, leads us to believe that the man’s father made a good choice in choosing the godfather as the young man becomes famous and wealthy by obeying Death’s instructions of the gift. Most parents would be happy with such results. As with most fairy tales, good fortune usually has a price to be paid. In the case of Grandfather Death, the price is not being able to pick and choose who can die and who cannot as the man finds out when he desperately wants a certain king to live and then the king’s daughter (Grimm 231, 232). The man finds just how true that fact is. This is an interesting point to ponder and in my research I came across an article providing insight into the quality of life during the days of dying (CBSNews 1). So, is extending life a valid action if the quality of life is questionable? In the article, the following was discovered: â€Å"Families cannot imagine there could be anything worse than their loved one dying. But in fact, there are things worse. Most generally, it’s having someone you love die badly,† Byock said. A vast majority of Americans say they want to die at home, but 75 percent die in a hospital or a nursing home. The article points out another fact of how much money is spent on prolonging death just a few days, weeks, months in some cases. I think it’s interesting that we tend to spend a lot of money avoiding the unavoidable. Quality of life? These are all good questions that a person will eventually consider. â€Å"What will I give up to stay alive a little longer? † In the story, Death takes the man to see his candle that represents his life, which has become very short as the man decided to trick Death to let the king and the king’s daughter live. The man finds his fate to be grim indeed, no pun intended, but the tale is most fitting as one that the Brothers Grimm’s retelling (Grimm 233). Perhaps the point that can be extracted from the fairy tale is that a person needs to accept the fact that death is inevitable and make the most of their allotted time given during a person’s life. I believe the contemporary saying of â€Å"life is short, make the most of it† is very fitting. The same message was being pondered then and is still consider an unavoidable subject, no matter how morbid. Death is a timeless, unavoidable issue that eventually all must face. This story just tries to put it in perspective indirectly. The reader of Godfather Death is driven to consider just how precious life is by considering what’s coming at the end. Works Cited Grimm, Jacob. Grimm’s Complete Fairy Tales. Raleigh: Sweetwater, 2012. Print.. CBSNews. â€Å"The Cost of Dying. † CBSNews, December 3, 2010. Web. http://www. cbsnews. com/8301-18560_162-5711689. html.

14th Century Italian Paintings of Religious Iconography Essay

14th Century Italian Paintings of Religious Iconography - Essay Example The essay "14th Century Italian Paintings of Religious Iconography" analyzes the Religious Iconography in 14th Century Italian Paintings. The work is tempera on a panel, and thus absorbs the grain of the panel in a way that contributes to the overall feel and texture of the piece and depiction. There appears to be an effort by the artist to create an ethnic look in the depictions, rather than the later works, especially those of the 16th century, which have a very â€Å"Italian† look about the subjects. The grain of the panel, itself aged with time, transfers that effect to the depiction. That the materials used are tempera as opposed to oil, does not take away from the artist’s ability to create the brilliance of the Assumption, however, it is noted that that brilliance is accomplished with the use of gold and yellow as opposed to the actual brilliance of light that can be achieved used oil on canvas. The color of the blues, yellow, and red against the gold, and the sk illed hand of the artist create panels that extraordinary to see. Close examination of the panel shows that there is some deterioration of the original work, especially in the image of Christ and one of the many angels looking over the ascending Virgin. Still, the grain of the panel itself adds an aged dimension, which probably cannot be accomplished using oil on canvas. Certainly the detail of the work is worthwhile too, in that it depicts the physical body of the Virgin receiving the traditional rites as suggested by Christian.

Research a current issue in relation to the topic Assignment

Research a current issue in relation to the topic - Assignment Example this reason, the paper will dwell on the solution and the effects of the lack of legal privilege towards the male and female along with recognizing the prevailing stereotype of the issue on hand. It has been proven that college students who encountered abuse are more comfortable in dealing with their experience with their peers rather than with professionals. In this manner, it is more acceptable to these students to deal with their experience with an informal conversation with their peers (Balk 179). According to the report written by Caroline Kitchener, she cited that it has been reported that most of the universities in the United States are already offering â€Å"peer-to-peer sexual assault counselling programme.† This programme is beneficial for students, as well as for the institution. However, most of these undergraduate peer counsellors receive at most 24 hours training. This is supported by the study of Salovey and D’Andrea (264) that shows most of the peer counsellors receive inadequate training materials and programs prior to being peer counsellors. The interview of the peer counsellors suggested that there was inappropriate and synchronized training model for the peer counsellors. The problem with this inadequate training is that the peer counsellors do not have the legal privilege to make their conversations with the involved individuals confidential. Therefore, the university peer counsellors must undergo trainings which are approved by the state in order for them to practice legal privilege in terms of confidentiality. Legal privilege is given to them in order to protect the involved individuals when forced to disclose their conversations (Anderson). The lack of assurance that the conversation between the peer counsellor and the involved individual often times restricts the involved individual in being honest with the counsellor. For both men and women, they will be hesitant in sharing their vulnerable and fragile moments and feelings towards the

Summary 4 Essay Example | Topics and Well Written Essays - 1000 words

Summary 4 - Essay Example It goes without saying that the story of the life and deeds of this great man are now intermingled with numerous mysteries and myths. Thus, it is still unknown when St. Benedict was born, though â€Å"tradition teaches† that he was born in 480 and died in 547.1 According to Gregory the Great, who was St. Benedict’s biographer, the saint lived from 480 up to 543.2 St. Benedict was born in â€Å"the province of Nursia of honourable parentage and sent to Rome to study the liberal sciences†.3 However, at the age of fourteen Benedict abandons the school and starts his glorious way of a virtuous man and spiritual shepherd.4 He starts living in solitude in one of the caves of the mountains not far from Rome. Soon he starts living in monasteries where he inspires other monks (and other people) by his virtues. Admittedly, the life in monasteries was the necessary background for the creation of his code of rules. It is noteworthy that he could read Latin which made it poss ible for him to get acquainted with works of Cassian and other prominent monastic writings.5 At this point it is necessary to point out that in his biography Gregory the Great also mentions numerous miracles worked by St. Benedict. Of course, this cannot be regarded as facts from the saint’s biography. ... d and God has not abandoned his people; he continues to bless them with holy persons†.6 It goes without saying that Benedict did lead a virtuous life and made a lot of rightful things to become such a symbol for millions of people. He established 12 monasteries and never stopped teaching monks and other people to live rightfully. However, the major work of St. Benedict is his Rule which he, presumably, wrote in Monte Cassino.7 The Rule contains the major guideline for monasticism which â€Å"was and is still used in many monasteries and convents† worldwide.8 The reason why the Rule has become the guideline for millions is quite simple. The principles articulated by St. Benedict were simple and rightful. The Rule is properly structured and is written in a form of preaching, or rather exhortation. In the first place, Benedict reveals the aims he is eager to achieve in his Rule. In the Prologue he states that only obedience and rightful work can bring monks to their Holy Fa ther. In the Prologue Benedict calls monks for changes: â€Å"It is now the hour for us to rise from sleep†.9 Thus, St. Benedict claims that there is a need to change some wrongful ways and turn to God. It is important to note that in his Rule Benedict points out some misdeeds. For instance, he warns abbots of â€Å"more care for fleeting, worldly things†.10 The major reason why Benedict’s Rule has been accepted in the entire western world is that it promulgated basic principles of Christianity. The Rule shows the way to make Christian monasticism rightful. Notably, St. Benedict pays much attention to the role of the Abbot. In fact, St. Benedict depicts the â€Å"rightful† Abbot, who is patient, reasonable, and virtuous. According to Benedict the rightful Abbot should inspire his disciples by his deeds,

The Good, the Bad, and Your Business Essay Example | Topics and Well Written Essays - 3250 words

The Good, the Bad, and Your Business - Essay Example The pressure to make the correct business decisions is often unbearable to many managers. Indecision, anxiety, or a misstep can bring the company to its knees in today's highly competitive economy. While ethical dilemmas remain unsolved, employee morale can plummet, productivity can drop off, business competitors can take a large proportion of your profits, and dissatisfied customers can free (Seglin, 1999). This is bad news for business managers. It is on this premise that Jeffrey L. Seglin wrote the book, The Good, the Bad, and Your Business to give business managers some useful insights on how to conduct their businesses more efficiently and navigate through their everyday moral business dilemmas. Business mistakes can put a decent professional in serious ethical troubles. This essay attempts to answer some ethical considerations and questions using the above named book. The four point's test, otherwise called the CEO test is credited to Norman Augustine, a former Chief Executive Officer of Lockheed Martin (Maslanka, 2008). In his contribution, Augustine asked business managers to reckon four questions whenever they were faced with an ethical dilemma. First, a manager should ask if the ethical dilemma is legal to avoid getting engaged in illegal activities that could further dent the image of the company. Secondly, the manager should spend time pondering about the fairness of the ethical dilemma if it was personally meted on him or her instead of the employees. If the ethical dilemma was splashed in the front page of the local newspaper, would the manager feel contented Finally, the manager should ask himself if he would feel satisfied if her mother saw him implement the ethical dilemma. If the manager answers to the affirmative in all the above questions, then the decisions he makes on the dilemma are ethical (Seglin, 2007). Q2: Comparing and contrasting the Four-point e test with the twelve-point test. The twelve-point test offers a more pragmatic framework for most mangers in dealing with ethical issues and dilemmas. First, a manager must ask himself if he has defined the problem accurately. Secondly, the manager must ask himself how he would have viewed the dilemma if he was an employee. Further, the manager must dig into how the problem occurred in the first place and who was involved in the situation in the first place. After evaluating the above, the manager should then stop to ponder what his intentions are in making the decision that he wants to make and how will the intentions compare with likely results. Afterwards, the manager must evaluate the consequences of his decisions. The eighth question, which is the most crucial question, is whether the manager can engage the affected party in discussing the problem before making a final judgment. Afterwards, the manager should stop to ponder about the longevity of the decision he makes. Will it appear valid over a long period of time as it appears now Another crucial question for the manager is whether he could disclose the decisions that he has made to his boss, CEO, board of directors, the society, and family members without any misgivings. The manager should also consider the symbolic potential of the action he is about to take. Finally, the mana

The business of developing new drugs for cancer patients Essay

The business of developing new drugs for cancer patients - Essay Example Cancer is basically the abnormality of cells which spreads throughout the body rendering it unable to survive. It is the disease of malignant cells and tissues which get destroyed because of the germs of virus in the body, thus, called as Malignant Neoplasm. There are no clear symptoms of the disease in the start of attack of cancer whereas later on certain symptoms and presence of some specific signs cause the identification of disease. However, cancer can be cured with a little care and treatment if it is detected at some early stages when the malignancy of tissues has not spread throughout the body. When a certain part of body has been affected by the cancerous germs and this disease id identified, it can easily be cured with the help of specific drugs that have been prepared for this purpose during last few decades. About a century ago, cancer was not a known disease throughout the world and many people died of it without knowing about its existence. With the use of advanced research and technology, the identification and treatment of this disease have become possible to such an extent that almost 60 percent of patients at early stage have been cured in last few years and only a small number of patients have died of this disease. However, in last few years, this common killer disease has caught the attention of many specialist and researchers and they have been trying hard to discover new and curable solutions of this disease. It is observed that they have also been successful in their intentions as the business for developing new drugs for cancer treatment has been flourished to such an extent that many drugs have been introduced in the medical world which provide gradual but successful relieve to this disease. Majority of the third world countries lack the awareness to this disease, but in the developed nations like America, there is a considerable awareness and treatment available for cancer. The demand for such drugs that cure cancer is increasing day by day in all developed and under developed countries nowadays. Although there is a fast development and research in the field of developing drugs of different diseases, there are many different types of diseases among which certain are very dangerous, still considered incurable and need special attention for making of drugs for their cure. However, according to a recent research, it has been discovered that 200 various different kinds of cancer have been identified in cancer patients by the specialists; according to an analysis, 1 in 3 Americans has been found affected by the identified cancerous forms while everyday 1 American in 4 dies because of cancer besides the best treatment facilities and drugs availability (Ernst, 2008). America is paying special attention to cure this disease and discover easy and simple method s to cure cancer. Their best qualified scientists are involved in researching the cancer treatment drugs and they are spending $125 billion every year on the discovery, examination and drugs preparation for cure of cancer. It has also been hypothesized that cancer treatment budget can rise high up to $207 billion in America till 2020 (Ernst, 2008). It is very difficult to find some simple and pain free treatment drugs for cancer that can provide reliable, permanent and authentic relief to cancer patient. It is very expensive research project but Americans are trying hard for inventing some affordable cancerous treatment. Expensive treatment for cancer goes beyond approach for the poor just like prostate

Musicians who are known as heroic figures Essay Example | Topics and Well Written Essays - 250 words

Musicians who are known as heroic figures - Essay Example One can almost draw the over-commercialization of this genre back to Jackson, shaping pop music into what it has become today. It truly is impossible to negate the intense influence he has had. At the same time, no one has conveyed social and political ideas using music quite as powerful as Dylan. He led in an age of prodigious songwriters. Dylan’s influence comes through his lyrics, hard-hitting poetry merged with beautiful music. He is a giant in the modern music’s history. The Beatles transformed pop music on a level that no one else has ever been able to. They are perhaps the most well known musicians in the world and their legacy is undoubtedly certain to last for several decades to come. Elvis, on the other hand, formed rock and roll music. He commanded high-energy music to the foreground. According to the Rock and Roll Hall of Fame, â€Å"he rose from humble circumstances to launch the rock and roll revolution with his commanding voice and charismatic stage presence.† He carried this music and made it part of popular culture that it has been one of the greatest part of our culture

Advanced Economic Analysis (Economic efficiency) Essay

Advanced Economic Analysis (Economic efficiency) - Essay Example Efficiency of exchange requires that all allocations lie on the contract curve such that the marginal rate of substitution between each pair of goods (x and y) is identical for all consumers. Recall that each consumer maximises utility by attaining the point of tangency between the indifference curve and the budget line for goods x and y. Efficiency in production requires that each producer’s Marginal Rate of Technical Transformation between capital and labour is identical in the production of all goods and is achieved analogously to the efficiency of exchange. The requirement is that the Marginal rates of transformation between any two pairs of inputs be the same for all producers. This is ensured through profit maximization which ascertains equality between the MRTS and input price ratio. Efficiency in the Output market requires that the output mix be chosen such that the marginal rate of transformation between any two pair of goods is equal to every consumer’s marginal rate of substitution for the two goods. ... assuming that in the market for sugar initially the price and quantity are at their equilibrium or market clearing levels P* and Q* as shown in the diagram below (figure 1). Figure 1: The market clearing price and quantity of sugar There are two cases that need to be looked at: 1) the government intends to restrict the price above P* and 2) the government intends to restrict the price below P*. Consider the first case. At any price above P*, there will be excess supply and this excess supply will exert a downward pressure on the price to move back to the market clearing level P*. Suppose the government wants to restrict the price at P’>P*. The government has two main options. First, it can impose a regulation or a price control that does not allow producers to charge below P’. Alternatively it can buy off the necessary excess supply so that the price settles at P’. This is shown in the diagram below (figure 2). Figure 2: The government buys off the excess supply at price P' so that it now becomes the market clearing price Essentially, the government creates additional demand to sweep up the excess supply and thereby mitigates the downward pressure on prices. Apart from this, the options available to the government are those of putting a quota on the sugar producers and/or providing them monetary incentives to produce within the quota. Now, consider case 2) where the government intends to restrict the price at a level below P*. There will be excess demand at this price and thus prices will tend to rise upward. The first option the government has is to legally forbid producers from charging more. Suppose the government wants to restrict the price at a maximum of P’’. It can either legally prohibit higher prices. Or as an alternative, if it has access to

Enable Windows Active Directory and User Access Controls Essay Example for Free

Enable Windows Active Directory and User Access Controls Essay This lab provides students with the hands-on skills needed to create a new Active Directory domain in Windows Server 2003 and demonstrates how to configure a centralized authentication and policy definition for access controls. The Active Directory users and workstation plug-ins will be used to create users, groups, and configure role-based access permissions and controls on objects and folders in a Windows Server 2003 Active Directory system. Lab Assessment Questions Answers 1. What two access controls can be set up for Windows Server 2003 folders and authentication? The two access controls that can be set up for Windows Server 2003 folders and authentication User or Group access to the folder and the ability to modify contents of the folder. 2. you can browse a file on a Windows network share, but are not able to copy it or modify it, what type of If access controls and permissions are probably configured? The type of access controls and permissions that are probably configured are Modify , Read or Full control. 3. What is the Windows tool that allows you to administer granular policies and permissions on a Windows  ­ network using role-based access? The Windows tool that allows you to administer granular policies and permissions on a Windows network using role-based access is the Group Policy Object Editor 38351_LB03_Pass2. indd 50 26/02/13 11:54 PM Assessment Worksheet 51 4. Relate how Windows Server 2008 R2 Active Directory and the configuration of access controls achieve CIA for departmental LANs, departmental folders, and data. Windows Server 2008 R2 Active Directory and the configuration of access controls achieve CIA for departmental LANs and departmental folders and data by using user authentication (logon/password) to access the network. It also give users or groups permissions or deny them access to files or folders. 5. Would it be a good practice to include the account or user name in the password? Why or why not? No because then hackers will have an easier time hacking the password 6. Can a user who is defined in the Active Directory access a shared drive if that user is not part of the domain? No a user cannot access a shared drive if that user is not part of that domain. Windows Server 2003 require a users logon/password credentials prior to accessing shared drives 38351_LB03_Pass2. indd 51

Pet Tracking Solution in India

Pet Tracking Solution in India GPS enabled chip in the collar called Pet Tracker, which is designed specifically to track, Identify your pet if it gets lost.[1] Customer Analysis Pets fulfill a larger role than just being a companion they are part of the family, and in some cases, considered as your children. For such owners loss of a pet becomes a traumatic experience as it is difficult to locate and recover a lost pet and the whole exercise becomes a nightmare. Another problem being faced by a large number of pet owners is that, while on vacation, or in their absence at work, there is no way to keep a track on their pets since most of the time the pets are either kept in a local shelter or with their neighbors. Pet industry in India is a multimillion dollar industry and has grown to approx. $900 million with a steady double-digit growth every year (Euro Monitor, 2011).[2] According to an estimate, in 2011, there were around 10 million pets in India and the number is growing by approximately 600000 per year in the Indian pet market. Some of the reasons for this growth can be attributed to the increase in pet adoption, rising incomes coupled with the increased trend for companionship, interest in owning pedigree and growing awareness amongst the owners to take proper care of their pets. Target Pet Owners will be our target market. We also understand that not all pet owners will be buying our product as such; we will target the segment that consciously needs the safety and security of their pets and who are looking for a solution to get a peace of mind in this regard. There is, however, no set age group that we can target, as owners of all ages would need this facility: the following groups of pet owners will be our primary target: Ardent pet lovers like Child-less and working Couples Owners of Pedigree dogs and high-end expensive pets People who already have pet Collar but do not have real time tracking facility Pet Groomers and Premium pet food buyers We will initially target customers in the middle and high-income group living in the four major metropolitan cities such as Delhi, Mumbai, Chennai, and Calcutta in India. The estimated market size for premium pet care product is around 144 Million USD [3] which includes products like daily hygiene, premium pet food, pet sitting, pet parties, spas and other Premium services. We are confident that our product will attract most pet lovers in this segment; however, Even if we get around 1% of the targeted customers, we should be able to make a sizeable entry into the market in the first year and as the customer base grows we will try to increase our market share in the future. We do underhand our product may not succeed or Store owners may not keep our product and we have create a strong brand via delivering quality and amazing customer service.[4](Threats). The main pains or frustrations I see for this segments are; Unable to track their lost Pet. Dont have an easy and accessible one-stop solution to secure all safety and security requirements for the pet. The major gains that customer would be looking for are; Have one solution for identification and tracking of their pets and be able to use the information in user-friendly way. Get a peace of mind while on vacation, or busy at work or having a Pedigree Pet. Value Proposition / Positioning Product: The proposal is for Pet Tracker smart phone App that works with a micro chip which will be sold with a plain collar or can be installed on any existing collar. This chip will be installed in a way that it is not easily identifiable. If required it can also be implanted on to the pet, however, this method may not be acceptable to most pet lovers. The app will store all the information about the owner and the pet. Each pet will be allotted a unique identification number for updating all information in a user-friendly way, and tracking the location of the pet. We hope to please all pet lovers who are looking for a way to keep their pets safe and secure. See Appendix 2 [5] Collaboration: Our App will be based on GPS tracking system; we will collaborate with GPS service providers like Google maps for real- time tracking. Competition: Our product will have a comparative advantage over the others in the market as it will allow users to additionally track their pets. The existing collars in the market do not provide this facility. Real time tracking of pets will be the Unique selling Proposition for our product. [6] Price: Two pricing solutions will be offered; Identification For customers who only want to use the app and the Collar and do not need tracking, the app/Collar will be sold through Apple and Google play stores at a onetime nominal charge of $100. Tracking For customers who want both identification and tracking the app and the collar would be free but the customer would sign a contract for a monthly subscription of $7 or yearly subscription of $50 will be charged for tracking purposes.[7] Distribution We will offer our app and chip through the following channels; Pet supplies stores Pet grooming boutiques Vets and animal shelters Online through our website Media Based sales,, e.g. Facebook, twitter (for wide coverage) We will use various methods to determine demand through a survey of buyers intentions, past sales analysis and market-test method. Promotion Since we are providing a new product in this market we will aggressively promote our product through, print and other media, physical display at vantage points, and live demonstrations at pet stores etc. Appendix -1 Customer Motivation (Jobs Pains and Gains) Job to be done 1: Provide safety and security for Pets 2: Provides Tracking Facility and identification 3: Storage of all information about the pet and owner. Pains Have to spend lot of time and money to look for lost pet Difficult to prove the identity when pet is recovered at Kennel Cant keep a track of my pet when left with a pet sitter. Gains Gives pet owners a peace of mind that their pet is safe and secure Helps one focus on other things rather the pet during vacations or when at work Easy to track and identify the pet when it found at the local kennel or animal shelter. Proposal We plan to introduce a GPS enabled collar called Pet Tracker which is designed specifically to track and protect a pet from getting lost. Pet Tracker is an innovative creation keeping the specific requirements of the pet owners in India and will be very useful for this class of pet owners. Pet Tracker will cater to all breeds of pets and will be available in multiple collar sizes and designs. Appendix -2 Customer Behavior Motivation Safety and security of the Pet and an assurance that the pet can be tracked real time, is the main motivation for a pet owner to go in for this product. The pet owners can concentrate on other important issues without worrying about the safety of their pets. Consideration -Threats In India there are Apps that provide a collar for the identification part of our product, but do not provide for the Tracking. If our Tracking Maps are not precise and efficient, we may not be able to get customers to sign up for longer periods. We will also have to constantly up grade and fine tune our product to compete with the new entrants in the market. New and innovative schemes will be implemented to keep our loyal customer base. Our product will have to have an edge always over the other similar products in the market. The market threats will have to be timely identified and intelligently overcome. Our main focus would be on delivering quality and customer service so that we are able to make a brand image in the market. We have to convince the Pet Store owners via the word of mouth effect where customers start demanding our product and then the pet stores will be eager to put our Collar in their Shelves. Evaluation As there are no products currently in the market which provide tracking of pets, the challenge therefore, will be to position our product ably on the attributes which show how it can provide value addition over the existing products. The key Attribute and emphasis will be on the tracking information. Appendix -3 Actions Controls Action The decision to purchase our product would be entirely based on the individual pet owners. Not all pet owners would be interested in our product. Some may just by the Collar and the Chip for identification purposes and others may buy a collar with tracking facility. Controls We will measure marketing performance to increase efficiency of our resource allocations. As marketing costs account for a large portion of the total operating budget, setting up methods to evaluate and measure these marketing efforts will be a proper use of the businesss budget. The outcome of these measures will benefit us in the long run by becoming more profitable with increased sales and decrease in expenses and costs. The goal will be to sell enough units by projecting sales targets (monthly, quarterly and annually) to achieve a break-even point during the first year. A large portion of the budget for advertising will be allocated during the first year of business, to ensure product survival and prepare for the possible increased competition in the following years. Continued product improvement and RD will be another important factor kept in mind. Appendix 4 Break Even: analysis Manufacturing Cost The cost of producing a pet tracker collar (includes the chip) is anticipated to be $35 ($1= INR70) taking into account all expenses on material, research, administrative costs. Variable Costs (VC) $15 (Promotion, Distribution etc.) Cost of production (FC) 5000* 35 = $175, 0000 Overhead (staff, server, rent) = $40,000 a year Sales Price for the Collar and Chip (P) = $100 Estimated breakeven= FC / (P-VC) = $215000/ ($100-$15) = 2550 Customers approx. This shows that we will break even if we have at least 2550 customers against the estimated 5000. Revenue GPS Tracking = 1000*$50 = $50000 a year The revenue is based on our ability to get 1000 customer to sign up for tracking service in the first year. This number will grow in the following years. Appendix -5 Penetration = Market size 1: Its going to a small market = around 1% of the total customer base. 2: There is no age group that we can specifically target. Pet owners of multiple age groups would use our product. 3: There are some Apps already available in the market, however, these are only for identification and none of them offers a solution for tracking. 4: We will continue to update our product and bring in new features to achieve and retain a number one position in the market. [1] Please See Appendix 1 for Proposal [2]http://www.euromonitor.com/pet-care-in-india/report [3] http://www.iiptf.com/aboutus.php?page=About_Fair http://www.petfoodindustry.com/articles/3180-indian-pet-care-market-to-reach-us-144-8-million-by-2015 [4] Please see threats to our product in appendix 2 [5] Please see Appendix 2 for Customer MotivationÂÂ   and Threats to our Product [6] Please see Appendix 3 for Controls [7] Please see Break Even analysis

Smoking Cigarettes Essay -- Argumentative Persuasive Example Essays

Thank you for your warm welcome. Good afternoon. David, thank you for your introduction. To David, Dr. Cynthia Callard and all the others in the organization known as Physicians for a Smoke-Free Canada, thank you for having invited me to be part of this day. Also, thank you for giving me this opportunity to speak with you about our common commitment against smoking. And let me also say how much I admire the work that has been done by the members of the Physicians for a Smoke-Free Canada. As David mentioned, because of the nature of your profession, you see up close and first hand the effects of tobacco use. You have seen its toll and you have decided to move beyond treating its symptoms to confronting its causes and by bringing your insight and your efforts from your practices to the public domain. You have made a real difference and I want to express today, on behalf of the government of Canada, our gratitude and admiration for the efforts that you have made in this important area. I know there are other groups present here today, health groups committed to reducing the level of smoking in Canada, people who have spent their time and their energy speaking out and acting. By doing so, you have earned the respect of Canadians by helping us better understand the impact of tobacco use. The example that you have set, whether through individual action or membership in groups, by speaking out, organizing, acting, and raising public awareness of these issues, you have demonstrated once again that in order to effect positive change it is not necessary to run for Parliament or to hold a senior public position. Someone once said that the highest office in a democracy is the office of citizen and by your commitment and by your actions you have fully discharged the responsibilities of that office and you have made Canada a better place. What brings us all here together is National Non-Smoking Week. This week also draws attention to the many people and groups that are active in anti-smoking initiatives. The commitment that each of you brings to non-smoking is shared by my provincial and territorial colleagues, family doctors and specialists, medical and health associations, and by municipalities, voluntary groups and individuals across Canada. As that range of participants shows, National Non-Smoking Week is very much rooted in our communities. Across Canada,... ...adversary. Smoking is addictive. Its influence sometimes seems pervasive. It is part of the daily ritual of almost seven million Canadians and it is going to take a sustained and a long term effort by all partners to achieve our public health goals. But those challenges give us every reason to get down to work and I am here today to tell you as Canada's Minister of Health that I am fully committed to our common cause. Over the years, the partnership between health ministers and health groups has produced some very substantial gains on the subject of tobacco use. Smoking bans that were thought of as radical 20 years ago are now commonplace. Public awareness of smoking risks has never been higher. And our new Tobacco Act sets a world standard for anti-tobacco legislation. It is now up to us, those of us in this room, those whom we represent, and me, as Minister of Health, to sustain that effort and to make further progress, step by step, to use all available tools as shrewdly as we can, and above all, to speak with one voice in serving notice on those who have a different interest that we shall continue until we prevail. Thank you very much for having invited me here today.

Wedding Speech Delivered by the Groom -- Wedding Toasts Roasts Speeche

Wedding Speech Delivered by the Groom Before I start I have to ask... Do you like my outfit?... you see, I asked the tailor for Versace... but he thought I said "Liberace"! Ladies, Gentlemen, Friends, Relatives and any stray pedestrians who may have wandered in. On behalf of my wife and I... or as I prefer to call her "my most recent ex-girlfriend", welcome to our wedding. I hope you're all enjoying yourselves on this special day. Its great to see you all and I can honestly say it would have been rubbish without you. It would also have been a lot cheaper without you, but that's beside the point. We'd like to thank my new Father-in-law for his kind words and good wishes. And to thank both my new in-laws for all the help (both organisational and financial) they have given us in arranging this reception. I'd like to thank them personally also for all the kindness and generosity they have shown me over the last 8 years, especially after we got off on the wrong foot 8 years ago with the awful blocked toilet incident. I won't go into the details here, but suffice to say their toilet was not blocked before I went in there, but it was very blocked when I left... and overflowing. Nothing much was said at the time, but I did notice on my next visit that the bathroom carpet had been replaced with easy wipe laminate floor! So for that discretion and everything else: thank you. We'd also like to thank my mum for ... ...or those who don't know, Nuala is the one with the plaster cast on her arm, sustained in an arm-wrestling contest to decide who would be the chief bridesmaid. And Shiv who is the chief bridesmaid! We'd like to thank both of you for all the support given to the bride today as well as the other kind of support offered on the way home from the hen do. But most of all we want to thank you for blending in so well with the table cloths. So if you would all stand and raise your glasses and join me in toasting the bridesmaids... "The bridesmaids!" OK I could go on all night, trotting out the usual tired old jokes and fictitious anecdotes, but instead I'm going to leave that to the best man. Thank you.

The Rocking Horse :: essays research papers fc

Within the story entitled The Rocking Horse Winner by D.H. Lawrence, the audience is divulged into the sordid family life of a adolescent boy named Paul, where there are three obvious morals told through the story’s style and symbolism. Also present within The Rocking Horse Winner are elements of supernaturalism and cold harsh reality.   Ã‚  Ã‚  Ã‚  Ã‚  The first distinct moral in The Rocking Horse Winner is that we must not let ourselves be succumbed to greed and the need for materialistic items over our responsibilities in life. The mother and father’s obsession with wealth and material items is at battle with their parenting responsibilities within The Rocking Horse Winner. The mother and father have replaced love with the constant, overwhelming desire for additional money. It is the responsibility of the parents to provide for the children in their family. Especially, where as young children are concerned, they should never feel the need to provide for their parents. The Rocking Horse Winner portrays the financial destruction of an upper class family struggling to maintain their high level status while regularly spending beyond their means. The mother and father have expensive tastes that can not be supported with their mere common jobs. In order to give their family the best and retain their illicit s tatus, both parents embezzle all of their resources to -1- purchase materialistic things. The Rocking Horse Winner depicts how greed and the need possessions and money drives a member of this upper class family to resort to drastic measures. (Lawrence; The Rocking Horse Winner Study Guide)   Ã‚  Ã‚  Ã‚  Ã‚  The second obvious moral to The Rocking Horse Winner is that often one does not realize what they have and how they we feel about it until it is gone. Early on within the story we learned that Paul’s mother had attractive, bonny children. Yet, â€Å"when her children were present she always felt the center of heart go hard†. She knew â€Å"that there was a place in the center of her heart where she could not feel love for anybody, not even her children†. Later on in the story, the mother goes on to show her emotions and love when she has â€Å"seizures of uneasiness† about Paul and finds him fiercely riding his rocking horse into unconsciousness and finally plumaging to his death. When she is presented with losing her child, she realizes what she had, a little too late. (Lawrence p.980, 988)   Ã‚  Ã‚  Ã‚  Ã‚  The third apparent moral to The Rocking Horse Winner is even if you have good luck, eventually it will run out.

4th Grade Speech on Hockey Essay

Did you know that there are over 1.6 million people playing organized hockey around the world? Hockey is a team sport played on ice, where skaters use wooden or composite sticks to shoot a hard rubber puck into the other team’s net. Each team usually has 5 players and 1 goalie on the ice at a time. The first organized game was played on March 3rd, 1875 in Montreal, Quebec. In 1902, the Western Pennsylvania Hockey League was the first to pay their players. In 1910, the National Hockey Association was formed in Montreal. They would changed the rules, splitting the game into three, 20 minute periods, introducing a system of minor and major penalties, where the player would spend time in the penalty box, leaving their team short one player. Trust me when I tell you, that it is one place you don’t want to be! The penalty box is like when you’re really bad at home and your parents send you to your room for a time out. It’s basically the same thing, but now it is a STRANGER in a weird zebra shirt called a referee giving you the time out. How weird is that? See more: Homelessness as a social problem Essay In 1917, the league became the National Hockey League known today as the NHL. I think hockey is the most fascinating sport in the world. At the age of three, I played my very first real hockey game. I scored the FIRST goal, on my FIRST shift of my very FIRST game. I was SO small, I couldn’t even see over the boards! Hockey is also about having fun and making friendships. There are five boys on my team that I have played with for 7 years!! We aren’t just team mates, we are the best of friends. Everything revolves  around hockey with my friends and I. If we aren’t playing a league game, we are playing NHL 12 on Xbox, playing mini sticks or a scrimmage on my backyard rink. I currently play on 2 hockey teams, the Mississauga Jets and my school team, the Queen of Heaven Crusaders. I spend about 8-12 hours a week on the ice, which includes games, practices and my backyard rink. My favourite player is Steven Stamkos. His birthday is February 7th, 1990. That would make him 22 years old in just 3 days. Not only was he the first overall in the OHL draft, but he was also first overall in the NHL draft by the Tampa Bay Lightning. In his second year, he was the league’s leading goal scorer and in his third year, he was named to the All-Star team. Steven Stamkos is living his dream in the NHL. My dream is winning the Stanley Cup. What’s YOUR’S?

Research and Account Essay

Two carers were moving a service user from a bed to a chair using a hoist. they placed the hoist sling underneath the service user and then attached it to the hoist. Whilst the hoist was stationary one carer turned away to pick up the service users slippers and as a result the service user fell forward to the ground. The service user suffered wounds on their scalp and bruising to their head. The service user was taken to hospital but passed away 10 days later. It was found that the sling loop fixings were wrongly adjusted and a safety pommel was not used. In this report the carers were lacking in training and guidance to use the hoist from the company they worked for. One carer was not focused on the task of the service user being in hoist as she took on another task to get the slippers which meant she wasn’t aware of what the service user was doing. If the correct equipment was used and adjusted properly then that would have prevented the fall and death of this service user. When assisting a service user with a task whether it be small or large we always need to carry out the task using the correct equipment, and the correct members of staff to be present. Also our full attention should be on the task at all times and aware of what the service user is doing and what is happening around them. if not doing so then this could result in the service user falling or being injured and equipment could be damaged. Carers should always carry out a visual check of the equipment prior to using and if a problem arises should not be used and reported to the relevant person. Report 2 Michael Shorthouse suffered from Down’s Syndrome, learning difficulties and dementia. He moved into Cedars Care Home in May 2007 but, despite he’s families pleas over he’s treatment, within five months his health had deteriorated so much he had to be admitted to hospital. Whilst in hospital doctors found that he was seriously dehydrated, had developed acute kidney problems and pressure sores, and had aspiration pneumonia, which is an inflammation of the lungs caused by breathing in foreign material like food or liquids. Michael Shorthouse’s condition improved once he had been transferred to hospital and then moved into a different nursing home, but later died in 2010. Cedars Care Home was reported to Social Services and the Safeguarding Adults Office (SAO) which investigated and found that there had been overall neglect in the care given to Michael. Two years after Michael was admitted to hospital, the care home hadn’t improved and was given a zero- star rating in a Care Quality Commission inspection.

Quality management focuses attention on continuous improvement Essay

Th e work of W. Edwards Deming is a cornerstone of the quality movement in management. 27 His story began in 1951, when he was invited to Japan to explain quality control techniques that had been developed in the United States. â€Å"When Deming spoke,† we might say, â€Å"the Japanese listened. † Th e principles he taught the Japanese were straightforward, and they worked: Tally defects, analyze and trace them to the source, make corrections, and keep a record of what happens afterward. Deming’s approach to quality emphasizes constant innovation, use of statistical methods, and commitment to training in the fundamentals of quality assurance. One outgrowth of Deming’s work was the emergence of total quality management, or TQM. Th is process makes quality principles part of the organization’s strategic objectives, applying them to all aspects of operations and striving to meet customers’ needs by doing things right the fi rst time. Most TQM approaches begin with an insistence that the total quality commitment applies to everyone in an organization, from resource acquisition and supply chain management, through production and into the distribution of fi nished goods and services, and ultimately to customer relationship management. The search for and commitment to quality is now tied to the emphasis modern management gives to the notion of continuous improvement—always looking for new ways to improve on current performance. 29 Th e goal is that one can never be satisfi ed; something always can and should be improved upon. Evidence-based management seeks hard facts about what really works. Looking back on the historical foundations of management, one thing that stands out is criticism by today’s scholars of the scientifi c rigor of some historical cornerstones, among them Taylor’s scientifi c management approach and the Hawthorne studies. The worry is that we may be too quick in accepting as factual the results of studies that are based on weak or even shoddy empirical evidence. And if the studies are fl awed, perhaps more care needs to be exercised when trying to apply their insights to improve management practices. Th is problem isn’t limited to the distant past. 30 A book by Jim Collins, Good to Great, achieved great acclaim and best-seller status for its depiction of highly successful organizations. But Collins’s methods and fi ndings have since been criticized by researchers. 32 And after problems appeared at many fi rms previously considered by him to be â€Å"great,† he wrote a follow-up book called How the Mighty Fall. 33 Th e point here is not to discredit what keen observers of management practice like Collins and others report. But it is meant to make you cautious and a bit skeptical when it comes to separating fads from facts and conjecture from informed insight. Today’s management scholars are trying to move beyond generalized impressions of excellence to understand more empirically the characteristics of high-performance organizations—ones that consistently achieve highperformance results while also creating high quality-of-work-life environments for their employees. Following this line of thinking, Jeff rey Pfeff er and Robert Sutton make the case for evidence-based management, or EBM. Th is is the process of making management decisions on â€Å"hard facts†Ã¢â‚¬â€that is, about what really works—rather than on â€Å"dangerous half-truths†Ã¢â‚¬â€things that sound good but lack empirical substantiation. Using data from a sample of some 1,000 fi rms, for example, Pfeff er and a colleague found that fi rms using a mix of well selected human resource management practices had more sales and higher profi ts per employee than those that didn’t. 35 Th ose practices included employment security, selective hiring, self-managed teams, high wages based on performance merit, training and skill development, minimal status diff erences, and shared information. Examples of other EBM fi ndings include challenging goals accepted by an employee are likely to result in high performance, and that unstructured employment interviews are unlikely to result in the best person being hired to fi ll a vacant position. 36 Scholars pursue a variety of solid empirical studies using proven scientifi c methods in many areas of management research. Some carve out new and innovative territories, while others build upon and extend knowledge that has come down through the history of management thought. By staying abreast of such

Fish and West Coast Tuna

Japan's Fuchsia Nuclear Power Facility is leaking into the Pacific Ocean constantly. This leak was caused by a powerful earthquake in 2011. Any sort of chemical leak is terrible; however, the location of the Fuchsia facility makes it significantly worse. Because this body of water does not remove or clean itself well, the chemical pollution is Just increasing and taking over the ocean. Marine life is being severely affected by this. One fish that should be a main focus is the West Coast Blue Fin Tuna.The West Coast Blue Fin Tuna is a widely recognized fish and the West Coast Tuna Fishing industry is very familiar with this marine life form. For this industry, the Fuchsia leak is the worst possible event. Phytoplankton, plankton, and many other marine life forms feed on the radioactive chemicals being released by the gallons every day. This consumption of chemicals makes its way up the food chain to the West Coast Blue Fin Tuna. Not only is it now harmful to eat, the West Coast Blue F in Tuna ingests the radioactive chemicals which in turn begin to eat away t its tissue thus leading the West Coast Blue Fin Tuna to cease to exist.To determine whether or not the rise of radiation levels in the blue fin tuna is due to the Fuchsia leak or any cause that may be natural, I have created an experiment. I would begin by monitoring a set amount of 200 North American Blue Fin Tuna (Group #1). These fish would be in clean water with no radioactive chemicals and superb circulation. My other group would consist 200 of Blue Fin Tuna in clean water that is not well circulated (Group #2). Another group would be made up of 200 Blue Fin Tuna with circulated water containing the Fuchsia chemicals Group #3).

Operations Management Principles-Phase 1 DB Essay

Operations Management Principles-Phase 1 DB - Essay Example This makes today’s customer more sophisticated in terms of tastes and preferences. Customers have come to demand the value of their money in relation to quality and other critical features of products or services. Recent research shows a massive growth in numbers of people complaining about poor services or faulty goods as well as being more assertive and willing to take action against companies (CIM, 2003). Customer complains may range from faulty goods or inadequate services. Thus there is the need to realize we are operating in a more competitive and litigious environment where our company must respond to customer complains. Research also indicates that it is far easier and cheaper to retain current customers than it is to cultivate new ones (Wilmshurst J. & Mackay A, 1999). Moreover, research shows that dissatisfied customers tend to spread the news of their bad experiences very quickly – something that will affect not only our company image, but also risk loosing sales in the long run. There need for the company to develop a strategy that must effectively deal with customer complains for us to achieve growth and sustainability in the industry and take market leadership. For the purpose of establishing practical steps in establishing a customer complaints program, I will use steps established by Wilmshurst, J. and Mackay, A 1999 in their book The Fundamentals of Advertising, which suggest identification of customer needs and perception as first step. Our company must clearly establish what these are and how our customer care department needs to be designed to meet them (Wilmshurst J. & Mackay A, 1999). Secondly, we need to establish a mission statement that is widely accepted for the approach of customer care. Thirdly, our company must clearly set standards and specifications, such as standard for courtesy, credibility, communication, responsiveness, empathy with customer and confidentiality. Fourthly, we

American culture Essay Example | Topics and Well Written Essays - 500 words

American culture - Essay Example ionary guidance as the country encounters unimagined threats such as weapons of mass destruction, global terrorism, rogue states and weak states, natural disasters, new and chronic diseases, and global warming among other challenges. Due to these threats, there is need for strong, appropriate, and effective leadership styles in the U.S, mostly for the wellbeing and safety of the public. These leadership styles are in fact the indicators by which the leadership of America should be defined. The United States of America, being a world superpower, will always have its leadership assessed and judged. Due to its responsibilities and influences, there will always be the need for the U.S to renew its leadership styles, policies and strategies. There are several types of leadership styles that people should emulate in the U.S. These styles include directive, participative, empowering, charismatic, and celebrity/superstar leadership (Mills 15). Although quite well understood, directive leadership, which involves the giving of orders by political or corporate executives has considerably become less common in the U.S. The other style of leadership recommended for U.S leadership is participative leadership, which emphasizes teamwork. Related to this style is empowering leadership, which stresses the assigning responsibilities to colleagues and subordinates. American political and corporate organizations should thus empower the people by such leadership styles. The other type of leadership by which America should identify with is charismatic leadership by which leaders will be followed for their qualities and successes. In fact, such leaders will not have to offer anything in return for the support of their subordinates or the public (Mills 16). However, the definition of charismatic leadership could vary from one culture, community, or socioeconomic class to another. The other leadership style with which America should adopt is celebrity leadership in which a leader is

Struggle for Womens Vote Essay Example | Topics and Well Written Essays - 2500 words

Struggle for Womens Vote - Essay Example P. 15, John Smart (2001). "20th Century British Drama," Cambridge University Press,UK. The other side of that era had come to be known as the Great Depression in the US. This was brought on by the Wall Street crash of 1929 which swept the world's financial markets. P. 17 As economic conditions deteriorated, coal mine owners reduced miners wages to trigger a massive strike of coal miners. In England, the Labour Party itself and the Trade Union Congress joined 4 million workers in supporting the widespread protest of miners. Hunger marches were later held in London and elsewhere. While the world economy went into a tailspin, a crisis of ideology came along with it. Many begun to doubt the capability of capitalism, already found difficult to defend morally as it were, to deliver jobs and prosperity. Many thinkers saw in the crisis the fulfillment of Marx's ideas that capitalism was doomed. They began to look at communism as one that offered a fairer and more efficient system. Against this backdrop of unfilled needs and prevailing mood for protest, women picked up the fight for suffrage with greater determination and, after a long and hard struggle, won it. "The developing sense of women's rights and their roles in society is a major theme of the 20th century" Smart,p.8 The protest movement began and ended in Britain such that the coining of the term"suffragette" was attributed to London's Daily Mail. Ruth Rasnic (2006) "The 20th Century - The Century That Made an Impact," Jewish Women International, Vol. 1, Issue 5. It was coined in a derisive vein, which reflected the general attitude towards the movement. Why - Reasons for the protest As far back as the Edwardian era in the 19th century British women had rebelled against their condition as the largest underclass of that time. P.7, Smart. The more educated women became, the sharper their awareness grew on the discrimination they had suffered in a male-dominated world. This was among the topics taken up by the "Blue Stocking" ladies in England, who had counterparts in the US, France and other countries in Europe, as they gathered regularly for tea and literary, intellectual or entertainment discussions. Ruth Rasnic (2006) believes schooled women actually begun to vocalize their concern over their stifled rights during that era. Calmly at first, they started calling attention to the fact that for so long, women had been relegated to an inferior position in all cultures, societies and religions. By tradition, the man was lord and master for women to love, honor and obey. Women are given away in marriage, sold on dowry like cattle. Only the husband can divorce his wife and never the other way around. In some cultures, women cannot choose their spouses and female castration was a popular custom. In China, women were subjected to "foot-binding" as girls so that they would be controlled by men in their lifetime.3 ________________________ 3 In this custom, the girls' feet are bound in cement in childhood to make movement painful. Such discrimination against

Discussion Assignment Example | Topics and Well Written Essays - 250 words - 85

Discussion - Assignment Example Covering such cases ensures that people understand their vulnerability to stalkers thus acting appropriately to protect themselves from such criminals. The coverage of the woman who entered a man’s house illegally portrays the lack luster attitude the society adopts in addressing such crimes despite their importance and the danger they present. The two websites weird News and Mail Online are blogs that do not enjoy any immense traffic. The mainstream media avoided the story thus leaving it for gutter press and blog both of which thrive on sensational reporting. Such media write adopt an entertaining angle to a story instead of informing their target audience. The society must therefore change its attitude and strive to enhance security by observing the dynamic structure of insecurity in the society. Stalking from jilted lovers always turn harmful owing to the emotions that arise from such engagements (Dobbert, 2004). The woman in both cases risked her life and nearly died. She did not only cause harm to herself but also threatened the life of her victim since no one understood her intentions for seeking the illegal entry int o the

Stages of Grief Essay Example | Topics and Well Written Essays - 500 words

Stages of Grief - Essay Example He pours his emotion and tears out of his heart; it was felt as one read through pages, though we also got to see him take one step forward. The author who is also a father went through all the five stages of grief. Most people who have lost their loved one, it is always the beginning of a grieving process, which begins with the denial phase, anger, bargaining, depression and acceptance (Axelrod, 2015). Wolterstorff found joy after acceptance the loss of his son, after going all the four other stages of grief he finally accepted the death of his son. His acceptance was as a result of his strong faith in God. As much as he regrets the things that were unsaid and undone, he considered the death of his son to have made him grow and change. He was agonized by the death of his son; he could not understand how he lost his son after twenty-five years of guiding and encouraging him. He thought he had not done enough or maybe he loved him more than the others. However, at this point he was in a state of bargain, a point where he was wrighling with God. Through his faith, he considered the glory of God to be revealed to us through our suffering, and we later find hope in the life, death and resurrection of Jesus (Wolterstorff, 1987). He was greatly encouraged, and that was a progression of his healing through acceptance. The book assumes Christian audience. However, as much as everything that is written with God in mind, in some way we see the narrator is wrestling with God asking questions as to why his son had to be the one Dead. It is through God that Wolterstorff was able to regain his strength. In some instance a bitter friend asks him why he does not reject God. The narrator, however, the sees the glory of God around him and have no reason to stop asking God to continue protecting his family. As a Christian death has a positive meaning, for one to live in Christ and to die in

RESTful Web Services as an Alternative to Big Web Services Essay

RESTful Web Services as an Alternative to Big Web Services - Essay Example This paper will critically analyse the RESTful web services and the way these web services differ from Big Web Service techniques. RESTful web services The term ‘representational state transfer’ was coined by Roy Fielding in 2000 in his doctoral research paper. REST can be simply defined as software architecture designed for systems like World Wide Web. â€Å"REST is a particular style of enabling communication based on the principle that all data as well as operations on data are enabled using strictly static URLs based on the HTTP protocol† (Kashyap et al, 2008, p.207). This architectural model has been developed over the recent years as a widely accepted web service design model. REST has a specific set of architectural principles that assists a user to design customized web services focusing on the resources of a system. As Rodriquez (2008) points out, this model’s simplicity has assisted it to displace interface designs based on WSDL and SOAP over the last few years. Even though this software architecture did not gain much attention during its initial stages, today it is being quickly developed to support web based services. The REST architectural design specifically defines six constraints that have been applied to this software architecture. ... Similarly, servers do not focus on user interface so that they can be more scalable and simpler. Stateless The communication between the client and the server is further constrained since client contexts are not saved on the server between service requests. All the essential information required to serve the request will be included in requests by any client. Since the servers can be stateful, they will be more visible for monitoring and more reliable in partial network issues. Cacheable Since clients can store responses, they (responses) must be clearly defined as cacheable or not so to prevent clients from reusing improper data in an attempt to service further requests. Effectively managed caching would eliminate some sorts of interactions between client and the server and contribute to scalability and performance (Bhuvaneswari and Sujatha 2011). Layered system Generally, it is not possible for a client to indicate whether or not it is connected to the end server or an intermediary . Since intermediary servers are able to provide shared caches, and enable load balancing, they can significantly improve system scalability. In addition, such intermediary servers can enforce security policies. Code on demand A client’s functionality can be temporarily extended or customized by servers through transfer of executable code. It is the only optional component of REST software architecture. Compiled components like Java applets and client side scripts like JavaScript are some well known examples (Oracle, n.d). Uniform interface The uniform interface between clients and servers play a notable role in simplifying the architecture. The four guiding principles of uniform interface are â€Å"identification of resources, manipulation of resources through

Soc Essay Example | Topics and Well Written Essays - 500 words - 3

Soc - Essay Example Other examples of keying would be the manner in which gender differences and gender expectations are taught to young children. The similarity between internet interactions and face to face interactions comes form the fact that communication may be directed between two individuals as it is in the real world. However, internet interactions are quite different in the way that they allow a person to present a face rather than their actual face that they have. This can be in terms of their personality, their physical self and even their abilities since there is little or no visual cue that can be used to verify or refute what is said by an individual in an online meeting. A sports event will certainly have frames that have been used in other similar positions. Some of the frames may be socially accepted norms and may even create situations where taboos such as personal space and even the use of profanity may be violated. Other frames could be the rules that define what the participants of the events can and can not do as well as what the audience is permitted to do or not. These frames define the mode of interactions that individuals may have and become references for future actions at similar events. The dramaturgical theory explains class, race, gender and sexual inequality through the roles that have been defined by society and culture for individuals. In a given environment, the role defined for men may cause them to be more courteous towards women yet consider them inferior to themselves. On the other hand, in terms of symbolic interaction, things such as gender and social standing may become symbols by which a person is known and is recognized by society. The symbolic value of the social factor or social institute may give a whole new dimension to interactions with a person from a particular race or social group. The manner in which the theories complement each other is that they are deeply connected to the idea of social

Conflict in Sudan Essay Example for Free

Conflict in Sudan Essay There have been many conflicts in different regions of the world, causing a lot of effects to the humanity and the natural environment, which has always remained a silent victim. Many people have been killed because of these conflicts, while causing lot of devastating effects to the environment. During the war, a lot of pollutants are released to the environment which ends up affecting human beings and the natural resources. Other resources are depleted in the ensuing conflicts. The major concerns on the current issues about conflicts, both internal and regional are found in the developing countries. These countries do not have the economic capacity to deal with the conflict situation, hence making the problems even worse (IRIN, 2007). Africa has had along time history of civil war from the colonial times, and many are still evidenced today. Â  Most of the African nations fight over borders, which were mostly demarcated by the colonialists. These are regional conflicts, while internal conflicts arises due to the people fighting for scarce natural resources, for instance fertile farming land, and water. The Sudanese president is a wanted man on the list of the International Criminal Court (ICC) for crimes against humanity in the conflict that has been taking place in the country for almost 20 years, leaving hundreds of thousands of people dead (Goldberg, 2009). Causes and Effects of War in Sudan There has been a long civil war in Southern Sudan that has led to the international community through the United Nations and the African union to try and broker peace. The war witnessed in the region is considered as a fight between the different ethnic and tribal groups (IRIN, 2007). The mostly known conflicting groups are the government side and the Janjaweed rebel group. There is however other smaller rebel groups that have complicated the matter further. The major cause of the war in Sudan has been attributed to fighting for water between the Baggara nomads who moved to the South (an area occupied by the farming community), in search of water. This conflict has led to many deaths in the region, despite the presence of the peace forces. There are other reasons that have been cited as having contributed to the conflict, although the major reason has been the increase in population which the natural resources are not able to hold, hence making the groups to fight over the scarce resources. On the other hand, there have been claims that the Arab dominants, who are Muslims, have been fighting the Black Africans, who are mostly Christians to wipe them from the region. This is what has led to the US declaring this to be a form of genocide, which has taken place under the watch of President Al Bashir who the ICC wants arrested for the crimes (Goldberg, 2009). As already mentioned, the war was triggered by fighting for scarce resources, which was water. However, considering the continued fights, the environment is even endangered more, making it more impossible to support the population. This on the other hand aggravates the situation when the natural resources are not able to support them. The conflict over resources in Sudan started at a local level in Darfur region, but developed into becoming a national issue whereby economic and political marginalization has been heightened. The situation has been made worse because of ethnicity differences. Therefore, despite economic and political and religious factors contributing to the conflict in Darfur Sudan, the major problem has surrounded the environment. The Sudanese Arabs who are nomads moved southwards in search of greener pastures and water for their animals and entered the territory of the Black farmers, leading to the two groups to conflict. The Black farmers complained to the Khartoum government, but on realizing that the government was not keen on solving the problem, the Black farmers rebelled against the government. This rebellion led to fighting between the people, destroying a lot of property, both manmade and naturally (Borger, 2007). The two groups fighting each other have distinct life styles, hence through their fights; each tries to destroy the strategic areas that the other depends on, as a way of weakening them. For instance, the nomads usually would graze their animals on the crops of the farmers, destroying their source of livelihood. On the other hand, the farmers set the grazing land for the nomads on fire so that they lack animal feeds. Furthermore, as the nomads are known of moving from one region o another in search of greener pastures, the farmers have blocked their migration paths, forcing them to overgraze in one region, hence also affecting their source of livelihood. Such actions from both camps have made the situation to be worse as the conflict continues. Many of the refugees from Sudan have fled to the neighboring countries like Chad. The asylums in the neighboring countries have not made the refugees completely safe, but have even put the lives of the residents of the host country in danger. This is because the Janjaweed rebels have been following the refugees to their camps, and attacking them from there. This has made the residents in the host country who live near the refugee camps to move away from them to areas that are more secure. In essence, the citizens have been made insecure in their own land. This on the other hand might thus cause conflict between the refugees and the citizens of the host country, which again might rise to the national level (Gouroukoun, 2006). Conclusion The major effect of the Sudan’s conflict has been on the number of the people who have been killed. This is basically a major concern to everybody, including the humanitarian groups that are mostly found in Sudan, and the international community. However, it has to be understood that since the Sudan conflict is directly linked to the natural resources, which is an environmental, issue, the conflict has continued to affect the environment even to higher magnitude. The Arab Sudanese have always been cutting trees which the farmers have planted in their farms, as well as grazing on the farmers’ crops. On the other hand, the farmers have been burning the grazing land for the nomads. All these actions have got detrimental effects to the environment. The nomads moved southwards in search of greener pastures, yet they are cutting the trees that are important in rain formation, then it is obvious that a dry spell would be in the region for a long time. On the other hand, as the Black farmers burn the grazing ground, this also affects their farming activities since important macro organisms are killed. Therefore, all these environmental impacts would make the conflict to remain for a long time as long the involved bodies are only concerned with solving the immediate humanitarian crisis, rather than looking at the root cause of the problem, and how to avert it occurring in future. Reference: Borger, Julian (2007). Darfur conflict heralds era of wars triggered by climate change, UN report warns. Retrieved on March 24, 2009 from http://www.guardian.co.uk/environment/2007/jun/23/sudan.climatechange. Goldberg, M. L. (2009). The President of Sudan to be a Wanted War Criminal, retrieved on March 24, 2009 from http://www.undispatch.com/node/7698. Gouroukoun (2006). Chadians Increasingly Feel Impact of Darfur Conflict, Retrieved on March 24, 2009, from http://www.voanews.com/english/archive/2006-04/2006-04-21-voa44.cfm. IRIN. (2007). Sudan: Climate change only one cause among many for Darfur conflict, retrieved on March 24, 2009 from http://www.globalsecurity.org/military/library/news/2007/06/mil-070628-irin03.htm.

Civilizations arose Essay Example for Free

Civilizations arose Essay In letter from Birmingham Jail, King considers the question, How can you advocate breaking some laws and obeying others? what is his answer? what do you think of the distinctions he makes? be sure to support your position with evidence taken from your reading, your own experiences and/or your observation of others. By definition, laws must be followed. They are created as guidelines such that there would be peace and order. However, there are those people who do not support the laws; some because they do not know what they are, others because they are just naturally stubborn but there are also those who do not advocate them because they do not believe in what those laws stand for. One classic example of the last reason for disobedience to law can be manifested in Martin Luther King Jr’s Letter from Birmingham Jail. Here the question How can you advocate breaking some laws and obeying others? was asked, to this, he raised the idea of just and unjust laws. Genius as he was, he was able to present a clear explanation of what he meant by such concepts and I am more than impressed with his qualification, which made me agree about his interpretation of this delineation of laws. Indeed, it is justified not to advocate â€Å"unjust† laws because they are not completely binding, thus, are discriminatory over the minority. In the question asked above, King answered â€Å"The answer lies in the fact that there are two types of laws: just and unjust. I would be the first to advocate obeying just laws. One has not only a legal but a moral responsibility to obey just laws. Conversely, one has a moral responsibility to disobey unjust laws. I would agree with St. Augustine that an unjust law is no law at all. †Ã¢â‚¬  For someone to accept King’s argument, his idea of â€Å"just† and â€Å"unjust† laws must first be cleared out. In the said letter, He says â€Å"An unjust law is a code that numerical or power majority group compels a minority group to obey but does not make binding on itself. By the same token, a just law is a code that a majority compels a minority to follow and that it is willing to follow itself† (160). This was corollary to his arrest while doing protest against racial segregation. The protests and Kings confinement ask us about unjust laws, public morality, and ethical behaviors in the society. King talks about the blindness of clergymen and governors and how they do not see African American as a part of the society and their refusal to accept them when in fact, African Americans have taken their parts in the society ever since they came to America. The author questions the churchs authenticity and loyalty over their religious responsibility to guide everyone to the eternal will of God which is peace and love. He also points out how we naturally know what is right and what is wrong because we have moral consciousness. Yet, the American society has not changed a bit. Further distinction between â€Å"just† and â€Å"unjust† laws as presented by King lies on their relationship with the moral law, or that which is according to the law of God. Just laws made by men must be in harmony with eternal and natural laws and that they should be able to uplift human personality, otherwise, they are unjust. Thus, men are to uphold the earlier and by virtue of morality should denounce the latter. He then stressed that segregation statutes are unjust because the practice distorts the human soul and also causes damage to one’s personality. This is because it makes the segregator develop an idea of superiority over the segregated and oftentimes make the latter feel inferior. It creates a separation between â€Å"we† or the majority and â€Å"they† the minority and they usually make the second group feel less about their selves and are actually not treated as equals. This was the scenario that was taking place during that period, there were discriminations against the Negros, and such was strongly opposed by king. Taking all that has been said in the Letter, I am able to derive my own understanding of the just and unjust laws that King was talking about. In my comprehension, he considers a law unjust if it is selectively applicable. This means that a certain law can be bestowed to one but will rule out the other. In simple comparison, it is like politics inside the classroom. There is always this â€Å"in† (i. e. cheerleaders, athletes) group and the â€Å"outcast† (i. e. geeks, nerds, physically challenged, etc) and there are instances that the earlier will come up with something (like parties, games, etc) and they would allow everyone to join except for the â€Å"outcast† group basically because they are outcast and the status quo embraces such tradition thus will not see anything wrong about it. This may seem to be an oversimplification of the idea but that would somehow present the gist of it. The presence of what could be considered as unjust laws can actually still be seen at present. In Islam practicing countries, they have this culture of having certain rules to follow and distance to be maintained when interacting with Na-Mahram or those people other than the members of their family. Thus, if they reacted rudely to the Na-Mahram, their actions would be justified by this certain law or rule. They will be punished if they did wrong to people other than the Na-Mahram otherwise, their action is generally called for. In this scenario, the law or rule only applies to the favor of the Islam practitioner and excludes the Na-Mahram, thus if examined under King’s concept, it is unjust. Moreover, I have read about this country in Asia wherein the President has been ousted out of power and was convicted of a crime of plunder. Unjust application of the law can be seen here because that President did not serve his sentence in prison, rather in one of his mansions claiming to be sick; they called it house arrest. Then, after several years, he was granted absolute pardon by the new President. The worst thing about this is that the deposed President was again given the chance to run for the same government post came Election Day. There is an apparent double standard in the application of the law because of all the favors that this person got as if compared to the common people who had to serve their sentences in the scanty and stinky prison cells, convicted or otherwise. Civilizations arose as early as the practice of socialization began and as early as those times, men are already suffering from unfair treatments. There were different people in different places, but majority of them rather lived under the rules than by the rules because the rules were unethical and inequitable. The history of slavery in America is a good example of unethical conduct. There were rules and laws, but they were for superiors because enslaved people had no rights at all. Moreover, these rules, regulations, and laws were unfair and one-sided. The fight for the right of suffrage is yet another example because although it is a sign of independence, initially, only males of the upper class are allowed to participate. Blacks and women are disregarded; they were exemptions to the rule. Given the understanding of unjust laws, Martin Luther King Jr indeed cannot be blamed for being selective of the laws to follow because certain laws are also selective of their application. Why would one advocate a law that would disadvantage or would undermine him? Laws should be created to provide order and peace so that people will leave in harmony and not to perpetuate the power or dominance of the majority over the minority. All people have rights, thus all people must be equal in front of the law. No man shall be superior over the other and if one errs he shall have the same punishment as the others who committed the same crime. There should be no exemption to this no matter who they are or where they came from. Therefore, if one country, state or nation would want their laws to be advocated by all of their citizens, they must ensure that they create one body of law that would cater to everyone; no exemptions, special treatments or discrimination. Laws are virtuous if they are created and are applied as such; otherwise, disobedience by the marginalized groups could not be prevented nor could be questioned.

Vietnam Banking Industry: Customer Satisfaction Analysis

Vietnam Banking Industry: Customer Satisfaction Analysis It can be said that Vietnam is on the way of dramatic development and integration in global economic. Since Vietnam has officially become a member of the World Trade Organization (WTO), besides the advantages and opportunities, there have been still many challenges that Vietnam has to overcome. In recent years, Vietnameses banks have achieved many important achievements in innovation have grown larger and stronger than previous time. However, compared to the world, Vietnam banking industry is still small, modest, and inadequate. Undoubtedly, compared to 10 years ago, Vietnam banking industry has really been a remarkable growth. Firstly, banking system has mobilized and provided a large amount of capital to the economy, estimated about 16-18% of annual GDP (Vietnam Head Department Statistic 2008), nearly 50% of social capital. Credit growth has been increased during the year and in 2008 which was estimate to be approximate 24% that is 19% higher than in 2007. The banking system has also contributed to growth, the development, and economic stability in recent years. Secondly, Vietnams banking system had a comprehensive renovation. Many legal documents have been issued comprehensively, the policies about banking activities has been completed and consistent with international practice. Moreover, the discrimination between types of domestic credit institutions and the foreign ones has been gradually eliminated. Banks as well as credit institution have been autonomous and self-responsible. Competitiveness of credi t institutions has been enhanced therefore banking market has been developing safely and effectively. Thirdly, monetary policies have been renovated and operating under market principles with international practice. The indirect operating tools that manage monetary policies have been formed and developed. Interest rate policy and exchange rate flexibility have been adopted by the market mechanism. Credit policies have been expanded and made innovation in the direction of fairness and equality for all economic sectors, business, and all residents. 1.2 Customer satisfaction management in Vietnam Banking Industry Competitive trends in quality of banking product and services on financial and monetary markets increasingly urged Vietnameses banks to renew and continue to have effective customer policies and strategies in order to compete fairly with foreign banks. Thus, Vietnameses banks have ability to overcome the challenges that have been forecasted to be very fierce in coming time. Customer satisfaction management can be considered as an important point in cultural enterprise and cultural care, implementation of banks strategies towards customers in the context of globalization. Undoubtedly, currently when the difference in quality, design of banking services as well as the competitiveness of the products itself is no longer critical among banks, the determined factor is the quality of customer service. Aware of the important of increase customer satisfaction, Vietnameses banks have established customer satisfaction management in order to evaluate customer satisfaction on their products and services. Therefore, banks can improve their operations as well as consolidate their images in customers eyes, and banks can increase sales, market share, and position in the market. 2. Bank management studies on BIDV, Hochiminh City branch (HCMC) 2.1 Performance of BIDV, HCMC branch Bank for Investment and Development of Vietnam has a short name is BIDV, was established under the Conference No.177/TTg dated on 26/04/1957 of Prime Minister of Socialist Republic of Vietnam. HCMC branch which is one of the largest scale branches in BIDV system, has estimated assets VND 10,000 billion (BIDV annual reports). HCMC branch has high business performance with ROA ratio always above 1%. There are 313 staffs classified into 4 blocks these are credit, customer services, block of units, and internal management. Founded in 1977, HCMC branch is always pioneer branch and dynamic in BIDV system in development new products and services based on applying modern technology and customer-oriented. Recently, BIDV HCMC branch has been successful in the role of focal bank in arrangement of syndicated loans, co-financed investor in large scale projects. HCMC branchs activities in recent years have been customer-oriented, creating the best conditions for customers to access and use bankin g services more effectively. BIDV is one of four state-owned commercial banks so it is quite easy to understand why customers have high level of trust for bank. Based on the result of survey and research done recently to measure customer satisfaction, reveal that generally bank has been successful in bringing satisfaction to customers through the provision of products and services. The level of customer satisfaction varies from agree to fully agree. The measurement of customer satisfaction is based on the quality of services, number of products and services, and the continuity of using the services. The quality of services brings satisfaction to customers, they use the most services provide to them and they seem to be happier to use more BIDVs services. This result confirms the criteria activities cooperate and succeed that BIDV has done for years. Thus, the bank has been successful in bringing satisfaction to customers through the provision of products and services. However, this is also pressure for the bank f or better improvement what they have achieved. Therefore, the bank should promote further efforts to preserve and bring the highest satisfaction to customers. 2.2 Purpose of the study Nowadays, in the competitive environment, customers are crucial survival of the bank. The banks which are paid attention, interest as well as loyalty of customers, will capture market shares and develop faster. Business strategic direction to customers is becoming the most important strategies of banks. How to give customers the best satisfaction is always the problem that banks try their best to fulfill. Therefore, research customer satisfaction in the bank is an important work that has to be done regularly and continuously in order to meet their needs. Since then, they can serve customers better and make customers always be satisfied when using banks products and services. This study is not out of this purpose which aims to enhance customer satisfactions for BIDV as well as increase the quality of products and services supplied by BIDV. 2.3 Significant of the study The study presents the evaluation of customer satisfactions on products and services provided by BIDV HCMC branch. Thus, bank has a comprehensive glance on the products and services they are supplying to customers. Bank should focuses on business development strategies as well as the quality of products and services. Obviously, if the service quality does not meet customers demand, the customers will no longer to use it. From the evaluation of customer satisfactions, bank can realize clearly their strengths and weaknesses. From there, they continue to promote strengths and overcome weaknesses in order to improve the quality of services, increase customer satisfaction. 2.4 Limitation of the study The study has a positive contribution to the bank in understanding customers and identifying their position in the market, however the study still has some certain limitations as follows: The study focuses on group business customers therefore it cannot be the overview of the entire customers transactions in BIDV HCMC branch. The study only considers about the time used and the number of banks transactions, it does not find out all customer satisfaction in the connection with trading enterprises, financial potential and cultural factors. The study only focuses on evaluation of customer satisfaction of HCMC branchs services so it cannot assess on customers in the city and other locations as well as potential customers who are not using banking services. Based on these findings, this study can be improved with variety customer group, larger number of samples, wider research scale. 3. Model relevant to study 3.1 Introduction of Servqual model Managers in banking industry are under increasing pressure to demonstrate that their services are customer focused and that continuous performance improvement is being delivered. Given the financial and resources constrains under which banks must manage it is essential that customer satisfaction are properly met and measured and that from the customer satisfactions, any gaps in services quality are indentified. This information the assists a manager in identified cost effective ways of closing services quality gaps and of prioritizing which gaps to focus on a critical decision given scare resources. This study involves the use of Servqual model (Parasuraman, 1988) which is a popular model of quality research of services and the most common application in the marketing research. According to Parasuraman, the quality of services cannot be determined vaguely but it depends on sense of belonging to customers for such services and this perception is considered by many factors. Servqual model is built based on the evaluation of quality of services, which is the comparison between the expected value, expectation, and the value customers perceived. Servqual model considers two main aspects of services quality as a result services and the process of services which are studied through 5 criteria reliability, responsiveness, tangibles, assurance, and the empathy. Figure 3.1 SERVQUAL MODEL Reliability Responsiveness Customer satisfaction Services quality Tangibles Assurance Sympathy Sources: International Journal of Business and Management 3.2 Elements of Servqual Model 3.2.1 Reliability Reliability shows the ability to provide services accurately, on time, and credibly. This requires consistency in the implementation of services and respects commitments as well as keeps promises to customers. In the banking sector, this criterion is measured by customers through the following elements. The bank performs the services right from the first time. Banking services are implemented at the time they promise. Banking transactions are done correctly. Banks staffs are always ready to serve customers. There are always banks counselors at the table to help the customers. Banks statements are submitted regularly and promptly. 3.2.2 Responsiveness This criterion measures the ability to solve the problem fast, deal with customers complaint effectively and the willing to help customers as well as meet the customers requirements. In other words, responsiveness is the feedback from banks to what customers want. Banks staffs are available to assist customers. Bank provides services rapid, on time. Bank responses positively to customers requirements. Banks hotline for customer services is 24/24. Bank tries to solve problems for customers. 3.2.3 Tangibles Tangibles are the images of the facilities, equipment, machines, attitude of staffs, materials, manuals, and information systems of the bank. General speaking, anything that customers can see by eyes and feel by senses can impact on tangible. The bank has adequate facilities. Bank has modern equipment and machinery. Banks staffs look professional and dressed. Bank arranges the transaction counters, tables, and shelves scientifically and conveniently for customers. 3.2.4 Assurance This element creates credibility and trust for customers, which is considered through professional services, excellent technical knowledge, attitude courtesy, and good communication skills, so that customers can believe in the quality of banks services. Banks staffs serve customers politely, and courteously. Transaction documents are clear and understandable. Banks staffs always provide necessary services information for customers. Banks staffs answer customers questions clearly and accurately. 3.2.5. Sympathy Sympathy is the caring, consideration, and the best preparation for customers, so that they can feel as guests of the bank and are always welcome at any times, anywhere. Human factors are the core of this success and the more caring the bank gives to customers, the more customer understanding increases. The sympathy of banks staffs for their customers are expressed as follows: Banks staffs notices the needs of each customer. Customers do not have to queue for a long time to be served. The bank has convenience location for customers to have transactions. Banks ATM systems are modern and ease to use. Banks staffs treat customers kindly. 3.3 Summary and limitation of previous research and findings Through journals I have examined, research issues about customer satisfaction can be classified into 3 main categories including factors influence on customer satisfaction, the measurement of customer satisfaction, and the impact of customer satisfaction on business 3.3.1 Research about factors influence on customer satisfaction The research investigates the relationship between services quality, overall customer satisfaction, and behavioral intention across public and banks. The findings indicate that services quality is significant determinant of customer satisfaction in banking industry (Monica Bedi, 2010; M.Jun and S.Cai, 2010). However, different dimensions of services quality were found to be statistical significant across public and banks. The study helps banks to redefine their corporate image to one that is customer-oriented and driven by service quality. Research limitation concern the potential for the data inaccuracies due to item misinterpretation or predisposition to certain responses on the part of the participant does exist (Bedi, 2010). Similarly, the sampled data is one limitation which was collected from one organization (M.Jun and S.Cai 2010). Although, the purchasing department serves a wide range of internal customers and is involved in various purchasing activities, the dataset is limited by the potential lack of generalisability. 3.3.2 Research about the measurement of customer satisfaction The research provides method to measure customer satisfaction based on assessing customer perception of services quality in services and retailing organization. One of the most popular model is Servqual (Parasuraman, 1988) is based on the perception gap between the received quality and the expected services quality, and has been adopted for explaining consumer perception of services quality. In addition, the availability of customer satisfaction data from national indices has also facilitated the examination of the factors associated with aggregate level customer satisfaction (M.Ogikubo et al, 2009). Besides, the research points out the limitation of the Servqual is that the evaluation of services quality evaluated based on the expectation performance gap derived from Parasuraman 1988 is insufficient because much of the empirical research supported performance based measures of services quality (K.Ravichandran, 2010). 3.3.3 Research about the impact of customer satisfaction on business The research presents that customer satisfaction has an important impact on business which is determined factor in customer loyalty as well as customer retention (Harkiranpal S., 2006). Moreover, the research provides an examination of satisfaction-retention relationship, and the development of more comprehensive view of the customers quality perception (Hennig Thurau and Klee, 1997). Customer satisfaction positively affects an organizations profitability. Satisfied customers form the foundation of any successful business as customer satisfaction leads to repeat purchase, brand loyalty as well as positive word of mouth (Hoyer and MacInnis, 2001). 4. Methodology for study 4.1 Research design These terms quantitative and qualitative are used widely to differentiate both data collection techniques and data analysis procedures. Quantitative is predominantly used as a synonym for any data collection techniques or data analysis procedures that generates or uses numerical data. In contrast, qualitative is used predominantly as a synonym for any data collection techniques or data analysis procedures that generates or uses non numerical data. Three types of quantitative studies these include experimental approach, cross-sectional designs, and survey method. Because of limited time to complete collecting primary data, survey is an optimal method to collect research information. When using survey will give more control over the research process and sampling is used it is possible to generate findings that are representative of the whole population at a lower cost than collecting the data for the whole population. 4.2 Data collection Data can be obtained from primary or secondary sources. Data can be collected in a variety of ways, in different settings and from different sources. Data collection methods include interviews, questionnaires, observation, and variety of other motivational techniques. Questionnaire is the best way to collect the data about customer satisfaction because making an appointment for personal interviews or telephone interviews is difficult, even though impossible. Beside the personal information and customer characteristic (open questions), questionnaire is designed including 33 properties (closed questions) that build up the characteristic of banking services. It is presented on scale from 1 to 7 points (from lowest satisfaction to highest satisfaction about the components of banking service). It will help quantify the opinion of customers who were invested and use the questionnaire to verify and analyze the multivariable date in the valuable the satisfaction of customers later. The custo mers are also suggested to evaluate their own overall satisfaction in last question by giving the scores. 4.3 Data analysis After collecting all the data, the process of analysis begins. To summarize and rearrange the data, several interrelated procedure are performed during the data analysis stage. For quantitative data analysis, statistical tools of Microsoft excel and analytical software SPSS are used for data input and analysis. The statistic results were presented by graphical form with detail description. 5. Conclusion Customer satisfaction is not only vital factor but also the target that all banks want to achieve. Along with the increasingly strong competitiveness in banking industry, learning about customer needs as well as the factors affecting customer satisfaction has become essential. Therefore, this study is useful in proposed policies, development strategies of banks. In the service sector in general and banking sector in particular, the role of the meeting customer needs has an important implication that derives from the interaction between banks and customers as well as the positive impact that banks have. More specifically, if banks bring their customers the high customer satisfaction, customers will continue to use their services, support new banks products or services, introduce the bank to other partners, and become loyal customers. From there, they are contributing to increase sales, market share, and position in the market that are the targets any bank wants to achieve. This study researches customer satisfaction with the products and services that banks provide to customers. This thesis is presented through the survey of customer satisfaction. Survey results are reliable input source to marketing strategies and opportunities to help banks better understand customer needs, customers evaluation of quality of banks services. Therefore, banks can improve their operations and enhance customer satisfaction more effectively.