Operations Management Principles-Phase 1 DB Essay

Operations Management Principles-Phase 1 DB - Essay Example This makes today’s customer more sophisticated in terms of tastes and preferences. Customers have come to demand the value of their money in relation to quality and other critical features of products or services. Recent research shows a massive growth in numbers of people complaining about poor services or faulty goods as well as being more assertive and willing to take action against companies (CIM, 2003). Customer complains may range from faulty goods or inadequate services. Thus there is the need to realize we are operating in a more competitive and litigious environment where our company must respond to customer complains. Research also indicates that it is far easier and cheaper to retain current customers than it is to cultivate new ones (Wilmshurst J. & Mackay A, 1999). Moreover, research shows that dissatisfied customers tend to spread the news of their bad experiences very quickly – something that will affect not only our company image, but also risk loosing sales in the long run. There need for the company to develop a strategy that must effectively deal with customer complains for us to achieve growth and sustainability in the industry and take market leadership. For the purpose of establishing practical steps in establishing a customer complaints program, I will use steps established by Wilmshurst, J. and Mackay, A 1999 in their book The Fundamentals of Advertising, which suggest identification of customer needs and perception as first step. Our company must clearly establish what these are and how our customer care department needs to be designed to meet them (Wilmshurst J. & Mackay A, 1999). Secondly, we need to establish a mission statement that is widely accepted for the approach of customer care. Thirdly, our company must clearly set standards and specifications, such as standard for courtesy, credibility, communication, responsiveness, empathy with customer and confidentiality. Fourthly, we

American culture Essay Example | Topics and Well Written Essays - 500 words

American culture - Essay Example ionary guidance as the country encounters unimagined threats such as weapons of mass destruction, global terrorism, rogue states and weak states, natural disasters, new and chronic diseases, and global warming among other challenges. Due to these threats, there is need for strong, appropriate, and effective leadership styles in the U.S, mostly for the wellbeing and safety of the public. These leadership styles are in fact the indicators by which the leadership of America should be defined. The United States of America, being a world superpower, will always have its leadership assessed and judged. Due to its responsibilities and influences, there will always be the need for the U.S to renew its leadership styles, policies and strategies. There are several types of leadership styles that people should emulate in the U.S. These styles include directive, participative, empowering, charismatic, and celebrity/superstar leadership (Mills 15). Although quite well understood, directive leadership, which involves the giving of orders by political or corporate executives has considerably become less common in the U.S. The other style of leadership recommended for U.S leadership is participative leadership, which emphasizes teamwork. Related to this style is empowering leadership, which stresses the assigning responsibilities to colleagues and subordinates. American political and corporate organizations should thus empower the people by such leadership styles. The other type of leadership by which America should identify with is charismatic leadership by which leaders will be followed for their qualities and successes. In fact, such leaders will not have to offer anything in return for the support of their subordinates or the public (Mills 16). However, the definition of charismatic leadership could vary from one culture, community, or socioeconomic class to another. The other leadership style with which America should adopt is celebrity leadership in which a leader is

Struggle for Womens Vote Essay Example | Topics and Well Written Essays - 2500 words

Struggle for Womens Vote - Essay Example P. 15, John Smart (2001). "20th Century British Drama," Cambridge University Press,UK. The other side of that era had come to be known as the Great Depression in the US. This was brought on by the Wall Street crash of 1929 which swept the world's financial markets. P. 17 As economic conditions deteriorated, coal mine owners reduced miners wages to trigger a massive strike of coal miners. In England, the Labour Party itself and the Trade Union Congress joined 4 million workers in supporting the widespread protest of miners. Hunger marches were later held in London and elsewhere. While the world economy went into a tailspin, a crisis of ideology came along with it. Many begun to doubt the capability of capitalism, already found difficult to defend morally as it were, to deliver jobs and prosperity. Many thinkers saw in the crisis the fulfillment of Marx's ideas that capitalism was doomed. They began to look at communism as one that offered a fairer and more efficient system. Against this backdrop of unfilled needs and prevailing mood for protest, women picked up the fight for suffrage with greater determination and, after a long and hard struggle, won it. "The developing sense of women's rights and their roles in society is a major theme of the 20th century" Smart,p.8 The protest movement began and ended in Britain such that the coining of the term"suffragette" was attributed to London's Daily Mail. Ruth Rasnic (2006) "The 20th Century - The Century That Made an Impact," Jewish Women International, Vol. 1, Issue 5. It was coined in a derisive vein, which reflected the general attitude towards the movement. Why - Reasons for the protest As far back as the Edwardian era in the 19th century British women had rebelled against their condition as the largest underclass of that time. P.7, Smart. The more educated women became, the sharper their awareness grew on the discrimination they had suffered in a male-dominated world. This was among the topics taken up by the "Blue Stocking" ladies in England, who had counterparts in the US, France and other countries in Europe, as they gathered regularly for tea and literary, intellectual or entertainment discussions. Ruth Rasnic (2006) believes schooled women actually begun to vocalize their concern over their stifled rights during that era. Calmly at first, they started calling attention to the fact that for so long, women had been relegated to an inferior position in all cultures, societies and religions. By tradition, the man was lord and master for women to love, honor and obey. Women are given away in marriage, sold on dowry like cattle. Only the husband can divorce his wife and never the other way around. In some cultures, women cannot choose their spouses and female castration was a popular custom. In China, women were subjected to "foot-binding" as girls so that they would be controlled by men in their lifetime.3 ________________________ 3 In this custom, the girls' feet are bound in cement in childhood to make movement painful. Such discrimination against

Discussion Assignment Example | Topics and Well Written Essays - 250 words - 85

Discussion - Assignment Example Covering such cases ensures that people understand their vulnerability to stalkers thus acting appropriately to protect themselves from such criminals. The coverage of the woman who entered a man’s house illegally portrays the lack luster attitude the society adopts in addressing such crimes despite their importance and the danger they present. The two websites weird News and Mail Online are blogs that do not enjoy any immense traffic. The mainstream media avoided the story thus leaving it for gutter press and blog both of which thrive on sensational reporting. Such media write adopt an entertaining angle to a story instead of informing their target audience. The society must therefore change its attitude and strive to enhance security by observing the dynamic structure of insecurity in the society. Stalking from jilted lovers always turn harmful owing to the emotions that arise from such engagements (Dobbert, 2004). The woman in both cases risked her life and nearly died. She did not only cause harm to herself but also threatened the life of her victim since no one understood her intentions for seeking the illegal entry int o the

Stages of Grief Essay Example | Topics and Well Written Essays - 500 words

Stages of Grief - Essay Example He pours his emotion and tears out of his heart; it was felt as one read through pages, though we also got to see him take one step forward. The author who is also a father went through all the five stages of grief. Most people who have lost their loved one, it is always the beginning of a grieving process, which begins with the denial phase, anger, bargaining, depression and acceptance (Axelrod, 2015). Wolterstorff found joy after acceptance the loss of his son, after going all the four other stages of grief he finally accepted the death of his son. His acceptance was as a result of his strong faith in God. As much as he regrets the things that were unsaid and undone, he considered the death of his son to have made him grow and change. He was agonized by the death of his son; he could not understand how he lost his son after twenty-five years of guiding and encouraging him. He thought he had not done enough or maybe he loved him more than the others. However, at this point he was in a state of bargain, a point where he was wrighling with God. Through his faith, he considered the glory of God to be revealed to us through our suffering, and we later find hope in the life, death and resurrection of Jesus (Wolterstorff, 1987). He was greatly encouraged, and that was a progression of his healing through acceptance. The book assumes Christian audience. However, as much as everything that is written with God in mind, in some way we see the narrator is wrestling with God asking questions as to why his son had to be the one Dead. It is through God that Wolterstorff was able to regain his strength. In some instance a bitter friend asks him why he does not reject God. The narrator, however, the sees the glory of God around him and have no reason to stop asking God to continue protecting his family. As a Christian death has a positive meaning, for one to live in Christ and to die in

RESTful Web Services as an Alternative to Big Web Services Essay

RESTful Web Services as an Alternative to Big Web Services - Essay Example This paper will critically analyse the RESTful web services and the way these web services differ from Big Web Service techniques. RESTful web services The term ‘representational state transfer’ was coined by Roy Fielding in 2000 in his doctoral research paper. REST can be simply defined as software architecture designed for systems like World Wide Web. â€Å"REST is a particular style of enabling communication based on the principle that all data as well as operations on data are enabled using strictly static URLs based on the HTTP protocol† (Kashyap et al, 2008, p.207). This architectural model has been developed over the recent years as a widely accepted web service design model. REST has a specific set of architectural principles that assists a user to design customized web services focusing on the resources of a system. As Rodriquez (2008) points out, this model’s simplicity has assisted it to displace interface designs based on WSDL and SOAP over the last few years. Even though this software architecture did not gain much attention during its initial stages, today it is being quickly developed to support web based services. The REST architectural design specifically defines six constraints that have been applied to this software architecture. ... Similarly, servers do not focus on user interface so that they can be more scalable and simpler. Stateless The communication between the client and the server is further constrained since client contexts are not saved on the server between service requests. All the essential information required to serve the request will be included in requests by any client. Since the servers can be stateful, they will be more visible for monitoring and more reliable in partial network issues. Cacheable Since clients can store responses, they (responses) must be clearly defined as cacheable or not so to prevent clients from reusing improper data in an attempt to service further requests. Effectively managed caching would eliminate some sorts of interactions between client and the server and contribute to scalability and performance (Bhuvaneswari and Sujatha 2011). Layered system Generally, it is not possible for a client to indicate whether or not it is connected to the end server or an intermediary . Since intermediary servers are able to provide shared caches, and enable load balancing, they can significantly improve system scalability. In addition, such intermediary servers can enforce security policies. Code on demand A client’s functionality can be temporarily extended or customized by servers through transfer of executable code. It is the only optional component of REST software architecture. Compiled components like Java applets and client side scripts like JavaScript are some well known examples (Oracle, n.d). Uniform interface The uniform interface between clients and servers play a notable role in simplifying the architecture. The four guiding principles of uniform interface are â€Å"identification of resources, manipulation of resources through

Soc Essay Example | Topics and Well Written Essays - 500 words - 3

Soc - Essay Example Other examples of keying would be the manner in which gender differences and gender expectations are taught to young children. The similarity between internet interactions and face to face interactions comes form the fact that communication may be directed between two individuals as it is in the real world. However, internet interactions are quite different in the way that they allow a person to present a face rather than their actual face that they have. This can be in terms of their personality, their physical self and even their abilities since there is little or no visual cue that can be used to verify or refute what is said by an individual in an online meeting. A sports event will certainly have frames that have been used in other similar positions. Some of the frames may be socially accepted norms and may even create situations where taboos such as personal space and even the use of profanity may be violated. Other frames could be the rules that define what the participants of the events can and can not do as well as what the audience is permitted to do or not. These frames define the mode of interactions that individuals may have and become references for future actions at similar events. The dramaturgical theory explains class, race, gender and sexual inequality through the roles that have been defined by society and culture for individuals. In a given environment, the role defined for men may cause them to be more courteous towards women yet consider them inferior to themselves. On the other hand, in terms of symbolic interaction, things such as gender and social standing may become symbols by which a person is known and is recognized by society. The symbolic value of the social factor or social institute may give a whole new dimension to interactions with a person from a particular race or social group. The manner in which the theories complement each other is that they are deeply connected to the idea of social